Zero customer service!! Run with your money !!! Please do not use this app to send your money it will at your own risk, because they will not be able to assist you in case of issues with your transaction. Over a week of my request the transaction is still not canceled and they will give the same status of my request being escalated to their partner in Cameroon pending response (unprofessional and careless) they have not been able to set real expectations on when I will have my money back so this can take months!!! This money was for my mom health emergency and I can’t having back on time for her bills and médecines. I check the cancellation request process and contacted via email, WhatsApp and even call. With fess hours that the receiver told me that they can access the funds, I tried to cancel but again another issue here (customer do not have ability to cancel a transaction even within one minute of completion). I initiate a transaction base on the understanding that the transaction will not go through if the user doesn’t have an active mobile money account Mistake (unfinished app). Do not send your money through here!!! Initially I thought they will send money only to mobile money account but no, they will transaction to any phone number even if the user to not have an active mobile money account. Taptap send is an unfinished project and they are very careless of customers. Unfinished app and careless customer service Kindly contact our support at for more information. We aim to provide a transparent and user-friendly service. We genuinely apologize for any inconvenience caused. We truly appreciate your loyalty and the fact that you've recommended us to your friends and family. Hello and thank you for taking the time to share your thoughts and experiences with our app. At least keep the same fees for costumers who use your app religiously, as appreciation and good customer service. So many people are constantly using this app to help other ppl in the Middle East, sorry but I can’t understand the changes and the hike of fees. The fee for a $1500 is $20 and I can make 2 transfers for that amount for a charge of $40 but can’t make one transfer is $1600 in one transaction. Now there are different fee amount to different $$ amounts transferred and the limit is only $1500 which I don’t understand. First I was able to transfer up to $2000 in one transaction with a fee of $10. But sorry to say I feel that greed took charge. I really loved this app and the convenience of it, recommended it to many of my friends and family. We are not affiliated with Western Union, MoneyGram, Zepz (Worldremit or Sendwave), Remitly, Transferwise, Azimo, Small World or Ria. Send to one of the counties listed on our website: Send from: GBP (British Pound), EUR (Euro), CAD (Canadian Dollar), USD (US Dollar), AED (Arab Emirates Dirham) ![]() We aim to change that, obsessively pursuing solutions to lower costs, reduce delays, and increase convenience. Too often, other companies have overlooked, over-charged and not treated these communities with the respect they deserve. If you ever need us or have questions, please email us at MISSION: We started Taptap Send because we believe diaspora communities deserve to have someone fighting for them on their most important financial needs: first and foremost, the need to send money to friends and family. LOCAL: Our teams are from the communities we serve and speak over 30 languages MOBILE MONEY, CASH PICKUP AND BANK TRANSFERS: Send money from your debit card or account (depending on your location) to your recipient’s wallet / account We do NOT sell any of your personal information to ANY third parties.PCI compliant - we do not store your credit or debit card information.Taptap Send is licensed in the UK, Canada, the US, the UAE and the EU for sending money.And because our team is from the countries to which we send, we know how to make things as smooth and easy as possible for you. We’re focused on giving you the best experience to send money internationally. And if there’s a problem with your transfer, we’ll let you know as soon as possible. Great exchange rates: we negotiate rates every day to try and deliver great ones for you!.Safe & secure service: your card is protected by bank-level security and encryption. ![]() Fast remittances: normally within minutes!. ![]() ![]() It’s as simple as tap, tap, send - fast and convenient for you and your family back home. Transfer money abroad quickly, at great rates, straight from your phone.
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